tamantech

 


I am often asked questions about computer hardware and software.
Below are some of the most frequently asked questions:

    A: A user wrote - I'm running Windows XP Pro. I like to know how to identify to source of a memory leak. I have 1GB of RAM. After boot up, I'm using about 275MB of RAM for XP and running task. After using the computer for a while, regardless of program, that will increase to over 450MB with everything closed and back to desktop. Does this sound like a memory leak, and if so, how do I identify the program/process that is causing it?

    Q: The basic principle with Windows and RAM is that "unused RAM is wasted RAM".

    A: Windows will, by design, always attempt to find some use, anything whatever that might potentially be of some benefit, for every bit of RAM installed in the computer. So it will increase the size of the disk cache to take advantage of available RAM, and will retain the program code from closed applications in RAM in anticipation that the application might be launched again, as is very often the case. And Windows will instantaneously drop the more trivial of these usages should some better use come along for some of that RAM. Also there are many system components and shared .DLL files that are not loaded into RAM until the first time they are actually needed. And because these are common items, used by more than one application program and/or Windows function, these items will be retained in RAM once loaded, even though the application that originally needed them has since been closed.

    Despite what some people apparently think, this is good, not bad. Unused RAM is wasted RAM. You paid for it all, and shouldn't want to see any of it unused and wasted.


    Q: Should I shut Down my PC?
    A: Some people argue that leaving the computer on is bad for it. Others take exactly the appositive view, saying that it’s bad to turn it off. All I know for sure, is that turning the computer off saves electricity and money. But then again, so does hibernation, which is faster. When you set a computer to hibernate, Windows copies everything in RAM to the hard drive and then it shuts down the hardware. When you turn the computer back on, Windows restore your system to the state it was when you started hibernation. From hardware’s standpoint of view, the computer has been off, but to Windows, you never left.But there are good reasons why you may want to turn your computer off instead, specially if you’re using Windows 98 or ME. With these versions of Windows the longer you go between reboots the more unstable the computer becomes. If you only hibernate, Windows never actually closes down and restarts, and therefore it becomes more prone to crashes, loosing printer drivers and connection to other devices. This is not a problem with Windows 2000 and XP however.My recommendation is to turn the computer off every couple of days, especially if you’re not going to use it for one of two days. For example over the weekend.


    Q: My PC now turns itself on at night...
    A: A user inquires: Hi there I just signed up for cable internet and my hubby put in a Router and it works perfectly. My problem is we have three computers in the den and I swear I shut mine off at night but when I wake up its on. Nobody says they turned it on but this happens every night since. Why?

    *** Wake on LAN is often Enabled by default in the bios. In other words, now that you are on a network with your router any network activity can cause your pc to boot up. Yes, even though you shut it off even with the power button it's still on internally and waiting. So, go into your bios and Disable Wake On LAN. LAN = Local Area Network.

    Q: Assigning Permanent Drive Letters To Removable Drives

    A user asks: I use several removable USB drives on my system. When I plug one in it is assigned the next drive letter. For example if I plug in my flash drive it is assigned I:. If I then plug in my Maxtor hard drive it is assigned J: However if I plug in the Maxtor without having the flash drive plugged in, then the Maxtor gets I: instead of J:.

    Is there a way to "permanently" assign a letter to a removable drive so it always is mapped to that letter even if that letter is not the next one available?

    A: Right click My Computer | Manage | Storage | Drive Management |Right click the appropriate removable drive | Change drive letter and path | Choose the drive letter you wish to use. It's always nice to assign drive letters for regularly used drives out of the way of any future devices.

Q: What is different between Wireless-B and Wireless-G?
A: G is faster. B is 11mps, G is 54mps, IIRC. If it's for broadband Internet, it's likely to be moot. Both are faster than most ISPs will upload to your system. If you plan on sharing files locally, faster is better.

Another side benefit is that G equipment is backwards compatible with B equipment - so, if you have a laptop with a G card, you'll still be able to connect to both G and B networks should you ever roam.


Q: Powered Or Non-Powered USB Hub
A user asks: Can anyone tell me when it might be more advisable to use a AC powered USB hub?

A: If you're using much more than a mouse and one or two USB RAMsticks, then a powered hub would be the better choice. USB is limited to 500m. A load on any cable - and a lot of devices (cameras, scanners, etc) unless self-powered, will use all of that for themselves. Personally, except for mobile use, I'd go for a powered hub every time.

How do Personal Computers work?
Have you ever wondered what makes the Personal Computer a.k.a. Microcomputer tick?
The main brain of the computer is usually contained on one solid state "chip" called the microprocessor, also known as the CPU, or Central Processing Unit, the microprocessor performs mathematical and logical operations such as sorting, comparing, and manipulating information. A computer doesn't think; it's more of a "high-speed idiot" that uses complex sets of instructions or programs to perform everyday business tasks. Your program loads into the computer's memory, where the microprocessor then pulls out specific chunks of instructions in response to your typed commands. Among them Pentium III, Pentium IV and 'K6' or '686' systems, which contains over 5.1 million transistors.

 Random Access Memory, or RAM, which is located on a bank of chips inside the computer, stores a program's instructions and your data while the microprocessor performs the tasks the program demands. Think of RAM as the work place the CPU uses. The information you place into the program stays in memory until you store your work in a file. File storage is normally accomplished with a magnetic disk. A computer includes both a "micro floppy disk" drive and a "hard disk" drive. With a micro floppy drive, information is written into and read from a 3.5 disk. A hard disk drive contains one or more enclosed hard metal disks, which hold as much as five hundred or more times the information of a micro floppy and can access information much more rapidly.  


Stored information and RAM memory are measured in units called bytes (a byte equals one character and can be a number or letter or other symbol on the keyboard). It is usually more convenient to refer to thousands or millions of bytes and to adopt the term kilobytes (or K) for thousands and megabytes (or M) for millions of bytes.

Every computer uses an operating system to organize certain internal functions, especially communication among components. The operating system acts as an internal housekeeper in your system. The Disk Operating System, or DOS, organizes the internal workings of the personal computer and is normally referred to as IBM DOS or MS/DOS (after the system's developer, Microsoft). DOS translates commands you type at the keyboard into instructions the CPU understands. DOS also manages your program and data files. When you load your program DOS translates the instructions and assists the BIOS in moving information in and out of the system.

The BIOS, or Basic Input/Output System, takes the characters you type and interprets them for the microprocessor. The BIOS resides on a chip known as the ROM (Read Only Memory) or ROM-BIOS.

When you turn your computer on, the BIOS runs diagnostic checks to confirm that the system is working properly then prompts you to load or "boot" DOS. DOS then assumes control and prompts you to load your software program.

Personal computers use internal fans to keep temperatures within safe operating ranges, especially if a power-consuming hard drive is in use. If you open the top of the system unit (the main box of the computer) you'll notice a series of slots. These slots let you expand your system by installing specially designed "cards" in the slots. PC options include modems for communicating with remote PCs, memory boards for increasing total RAM memory, boards for increasing storage, game port options, etc. A PC may or may not come equipped with internal clock, a parallel port to connect to a printer, or a serial port to connect to a modem or printer.

What is an operating system?
The program that runs programs for the computer is known as its operating system. Currently, the most popular operating systems for PC's is Windows XP. The latest is Windows Vista.

Storage Media: Among other things, an operating system handles the job of transferring information to and from the disk drives. When you save data, DOS transfers it to the disk for storage.

Currently the most common type of drives are (1) the USB Flash or Jump drive, (2) the micro floppy disk, and (3) the hard (or fix) disk.
(2) The Micro floppy disk, is 31/2” in diameter, and because of their unique size, micro floppy disks require a different size disk drive. Micro floppy disks are much more durable than the standard 5¼”inch floppy. (2) The Hard or Fix disks, unlike floppy disk drives, hard disks (also called "fix" disks in the IBM manuals) do not have removable media. This means that you can never remove a hard disk from a hard disk drive. They are permanently installed. Most hard disks can hold at least 200 million characters of data, almost 600 times as much as a floppy disk. They also operate faster than a floppy.

Files and file Naming: One of the functions of a computer's operating system is keeping track of files. A file is a collection of related information that can be referred to by name. The file might consist of data or a program.
You can't have two files on a disk that have the same name, which would make it impossible for the operating system to distinguish between them.

DOS gives you considerable leeway in naming your files, but there are some restrictions. You have a maximum of 11 characters to use in naming your files, but you don't have to use them all. And there can be no spaces in your filenames. If you use more than eight characters in a filename, you must put a period (.) before the ninth. You can only put a maximum of three letters after the period, even if you have fewer than eight before. The letters after the period (if any) are called the file extension. Many people use extensions to identify the type of file they are creating, such as .mem for memo or .let for letter. Program files usually have standard extensions.

Long File Names: Windows 95 introduced many new and exciting features form earlier versions of DOS or windows 3.1 among them the ability to use long file names. Windows 95/98 now supports long file names to make for files easier to organized and find.

Understanding software:
Buying the right business software for a personal computer is the key to maximizing performance from your system. With so many packages to choose from, it's easy to get confused.

Here is a quick overview of the most popular types of business software.
Electronic Spreadsheet:  Electronic spreadsheet programs handle your accounting and forecasting tasks quickly without the need to recreate entire worksheets for different jobs. You can create a ledger, enter all necessary formulas and entries just once, then whenever new entries are made you can recalculate the entire worksheet by pressing one button. For periodic sales reports you can design your own format, combine graphs of your findings with selected spreadsheet results, then send the completed report to your printer while you move to your next task.

The electronic spreadsheet has all mathematical operations and several financial statistical functions built-in. In a home office or small business a spreadsheet program could be use to create a yearly budget, analyze sales figures, project income and profit figures, compute interest payments at variable rates, and simplify taxes, among other applications.


Word Processing: Word processing programs give personal computers the powerful editing and formatting capabilities of dedicated word processors. Type in your document just once and don't worry about mistakes because you can delete, insert, or move letters, words, even whole paragraphs whenever you want. You can use these "cut and paste" techniques to individualize frequently used reports and letters or update older versions with just a few keystrokes. Most of these programs include spelling checkers which identity misspellings and typos by checking your text against built-in dictionaries of up to 100,000 words or more.

More advanced programs have thesaurus for suggesting alternate word choices, making your writing clearer and more precise. Some can treat your files as chapters of a book and print them as one long document while automatically inserting page numbers and all specified headings and footers such as footnotes.



Database Managers: A database management system is a powerful tool for organizing, storing, and retrieving information. Many database programs let you select functions from easy-to-use menus. However, these programs may also include an easy-to-learn programming language that provides even faster and more powerful methods of retrieving the needed information. With simple commands you can tailor your own inventory control system, customize order-entry screens, generate reports base on sales by region, transactions per client, commission reports by salesperson, or receivables and payable per business location. The list goes on and on. Once information in entered in can be retrieved whenever needed in practically any form needed.
Other Software: Other forms of software include specialty utility programs that may explore and check your files or diagnose hardware problems. Some utility programs simplify access to your programs by presenting window screens to choose from. Graphics software let you paint or draw images on the screen then incorporate them into existing documents or spreadsheets. Many of the latest programs can be used with a "mouse," a mechanical or optical device that substitutes for your cursor keys. Using a mouse will help even inexperience users operate complex programs with "point-and-click" speed and convenience.

A Word about Shareware:
Shareware is a marketing plan that was pioneered by Jim Button, among others, and has now been adopted by the ASSOCIATION OF SHAREWARE PROFESSIONALS (ASP), an organization of shareware authors. It is a "try before you buy" marketing concept whereby the consumer can, for a few dollars per disk, acquire a commercial computer program for evaluation. With this type of programs you can: 1. Try the program in your own personal computer to confirm that it does indeed work with your particular brand and configuration of computer, and 2. try the program at your own leisure to see if it meets your own particular needs. This is a great and inexpensive way of evaluating software.

This type of software can be purchased at computer swaps or at any user group. If you are interested, let me know and I'll be happy to help in you obtain some. Please understand that once you have determined that the software is in fact what you are looking for and that it does meet your needs, then you have a moral and legal obligation to register the program with the author. After paying the required fee, the author usually sends a printed and bound manual for the program, and in some cases offers telephone support.  


Software Use & The Law:
With each passing year, software evolves into faster, more sophisticated versatile and easy-to-use technology. Business software allows companies to save time, effort and money. Home software includes a wide array of programs that enhance the users productivity and creativity. The industry is thriving and users stand to benefit along with publishers.

Along the way, however, the problem of software theft has developed and threatens to impede the development of new software products. 'Piracy,' the unauthorized duplication of software is a Federal offense that affects everyone. Large and small publishers and legitimate users. Even the users of unlawful copies suffer from their own illegal actions. They received no documentation, no customer support and no information about product updates.

The Law: The copyright law is clear. The copyright holder is given certain exclusive rights, including the right to make and distribute copies. Title 17 of the U.S. Code states the "it is illegal to make or distribute copies of copyrighted material without authorization" (section 106). The only exception is the users right to make a copy for archival purposes (Section 117).
Corporate Users: In the corporate workplace, "softlifting" is characterized by two common incidents: extra copies of software are made for employees to take home, and extra copies are made for the office. Both situations mean a greater number of computers can run more copies of the software than were originally purchased. Unless a special arrangement has been made between the corporate user and the publisher, the user should follow the one software package/one computer rule. This means that the equivalent number of software packages should be purchased for every piece of hardware in use.  



Bits & Bites:
What is a Byte? The layperson's definition of a byte is a character. Why don't we just call it a character?
Because computers don't really speak English, they speak binary, which is a kind of code you have to use with computers because they are so dumb.

Dumb? I thought they were intelligent.
Hardly. It is the programmers who are intelligent.  Remember that the computer is just a clump of silicon and steel. On its own, the computer can only count to 1, but it does so very quickly. Computers are dumb but very fast.

But what good does it do to count to 1, and why only 1?
Actually, the computer's operations are not all that different from our counting system. Human beings have a built-in bias toward counting to 10. (Maybe it is because we have 10 fingers.) After we get to 9, we put a 0 in the 1's place and the 1 in the 10's place: Binary Counting: A computer works much the same way. Since it can only count to 1, after it gets to 1, it puts a 0 in the 1's place and a 1 in the 2's place: Which means, of course, that to a computer, 10 (pronounced "one oh") is the same as 2 in our standard decimal notation. Similarly, 11 base 2 is equal to 3 base 10 because there is a 1 in the 1's place and a 1 in the 2's place (1+2=3). And that, inexorably means that 4 base 10 equals 100 base 2, 1 in the 4's place plus 0 in the 1's place. Although we might see this as inefficient because of our peculiar human bias, it is a valid form of arithmetic, and today's microprocessors are blindingly fast at it.


Bits
But what does base 2 arithmetic have to do with bytes?
Plenty. A byte is made up of eight binary bits.  Each binary bit is either 0 or 1. With eight of them, the biggest number you can express is 11111111, base 2.

Which equals 1 in the 1's place plus 1 in the 2's place, plus 1 in the 4's place plus 1 in the 8's place, plus 1 in the 16's place, plus 1 in the 32's place, plus 1 in the 64's place, plus 1 in the 128's place. Which in decimal equals: 1+2+4+8+16+32+64+128 = 255 base 10 

This means that you can express 256 (0 plus 255) different numbers in 8 binary bits.



ASCII:
256 codes are enough to cover all 26 letters of the alphabet both upper case and lower case), all 10 decimal numbers and special characters such as the period (.) and the (,).
A group of scientist sat down and agreed on what character to assign to what code and came up with the American Standard Code for Information Interchange (ASCII).  

Shutting down your computer:
If all else fails, when and if the computer misbehaves, turn it off. If you have not saved your data recently you will lose what you have added during the current work session, but you cannot hurt the computer. The only thing you must remember is to give the machine a few seconds before you turn it on again.

The proper way of shutting down your computer is to shut down Windows before you turn off or restart your computer. That way, you can be sure your work is saved to your hard disk.

To quit Windows and shut down your computer, 1.Click the Start button, and then click Shut Down. 2.Click Yes. If you forget to saved changes to documents, Windows will prompt you to save changes. 3. The computer will shut itself down automatically, or a screen message will let you know when you can safely turn off your computer.
 

Glossary:
Battery-backed real time clock- Many personal computers are internally equipped with a clock circuit that marks time and date. If power is disconnected from the system an internal battery maintains accurate time.

BIOS (ROM-BIOS or RIOS)- A character typed at the keyboard of a computer "travels" inward to the memory and the CPU, then travels back out for display on a screen or printer. The Basic Input/Output System, or BIOS, is the program that directs this travel between your computer's components. Much of the BIOS resides in a memory chip called the ROM (Read Only Memory). The ROM-BIOS or RIOS contains routines for communicating within the system.

CPU- The Central Processing Unit, or microprocessor, is responsible for controlling the computer. All logic and mathematic operations occur in the microprocessor. It's power, combined with the total memory capacity, determines overall computing power.

LCD- Or Liquid Crystal Display, a screen or monitor that produces characters or numbers from electrically charge crystals suspended in a liquid matrix. One variety, the supertwist LCD actually displays slightly distorted or twisted crystals to provide wider angles of view for the user. The Blacklit LCD employs a lighting system behind the matrix to increase screen contrast.  
Math Co-processor- The CPU of any computer performs several functions which could be handle by simpler "assistant" processors. In a PC many of the mathematical operations can be diverted into a specialized math processor, freeing the CPU to tackle other chores. Adding a math co-processor can speed up the recalculation time of a spreadsheet or a database program by fifty times or more!.


Modem- A convenient abbreviation for Modulator/Demodulator, the modem transmits data from one computer to another over the telephone line. The data is converted from digital to analog for travel over the telephone lines, then back to digital for the receiving computer. Modems must follow certain transmission standards and rates in order for two computers to talk to each other.

Monitor - The display screen that allows you to view your work and the computer's responses to your instructions. A monitor may use a monochrome (single color) or cathode ray tube like a television, or if size and weight are critical, an LCD panel. The many CRT and LCD monitors available offer varying levels of resolution and compatibility with different video display standards.

 
Mouse- This is a mechanical or optical device that can be used with certain software programs to simplify using the program. The mouse may contain a small ball on the base, which, when rolled, controls the position of the screen pointer. The two or three buttons let you "point and click," that is, execute functions with one touch.

RAM- If the CPU is the computer's system supervisor the RAM (Random Access Memory) is the supervisor's worksheet. RAM holds a program loaded into the computer while the CPU performs the tasks you request. As a general rule, more RAM space helps your computer run more complex programs and run them faster.


PC Repair (FAQ)
What do I do if my PC is broken?
First, you should check and make sure it is a hardware problem. Check all connections make sure you have power. If a hardware problem is confirmed, take it to the place where you purchased it of give me a call.

My PC is not fixable and not under warrantee. What are my options?
I will try to find you an equivalent machine. If one is not available, it may be time to purchase a new one.

What is the turnaround time?
I will make a best effort to fix your equipment in 48 hours; however, a lack of available parts, or vendor response may increase the repair time.

If you repair my computer, will I loose my data?
While I will make every effort to preserve your data, I recommend that you back up key files before any repair request. I will notify you if the hard drive must be replaced before any action is taken.

Virus Scan and Security Check:
You should already have an anti-virus program guarding your computer, but if you don't and you suspect that you may have a virus, there are several Web sites that will scan your computer for viruses for free. These virus scanners will not remove a virus, but they will tell you if your computer is infected.

Symantec's Security and Virus Check


Trend Micro Free Scan:
This is not a replacement for having a good anti-virus program that is updated regularly, but in a pinch it's a great way to check your computer for viruses.

 
 
© 2004-2009 German Rivadeneira - Rev: January 1, 2009